Virgin terminated my contract and billed me £718
Absolutely ridiculous from Virgin Media. I came home to find our TV, Phone and Broadband had all been disconnected. When I checked My Virgin Media account, it told me we had been disconnected and we now owe a staggering £718 in early contract termination charges. I initially contacted Virgin Media using the Web chat, thinking this will be a simple mistake and it will be easily rectified! I was soon proved wrong! After being effectively humg up on by the online agent, I called Virgin Media instead. After explaining the issue 3 more times, i was told i had requested for the contract to be cancelled 6 days ago because I have moved house (this was news to me). After correcting them a number of times, they appeared to finally believe me but only after I asked them to prove it was me who terminated the contract. I was told the bill for £718 has been removed and we will be reconnected immediately. I should have known this was all BS just to get me off the phone. We still have no Internet, I have been unable to work and won't be able to work tomorrow. My daughter has an exam on Thursday and will be unable to properly revise. I was made to feel like it was my problem and I had caused the issue. Its just not good enough!