Forum Discussion

Frustr8td's avatar
Frustr8td
Tuning in
2 years ago

Virgin Still Billing After I have cancelled

I cancelled my contract by phone in July and then in writing by recorded delivery in August 30 days before expiry of my contract. I received a bill for services post expiry and when I complained I recived an email confirming that my contract had been cancelled. I continue to receive bills and text messages with customer services trying to claim that my contract has rolled over despite me having evidence to the contrary.

Virgin Media the Hotel California of broadband and TV. You can check out anytime but you can never leave

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey Frustrd8td, thank you for reaching out and a warm welcome to the community I am sorry to hear about this. 

    Please do remember we do bill right until the day of the disconnection, then we would send you a final payment and once any kit and the bill as we been paid we would send a cheque refund out within 45 days of this. 

    I can also see you have been speaking to the team have they helped at all? 

    • Frustr8td's avatar
      Frustr8td
      Tuning in
      2 years ago

      I am being harassed and threatened with legal action. I cancelled by recorded delivery letter. Your executive team confirmed there were no outstanding charges and said I would be sent boxes to return equipment. Since then I am being billed for a rolling contract even though I cancelled my contract. Its absolutely disgusting. 

      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi Frustr8td 

        Thanks for coming back to us. I'll send you a PM now to assist further.

        Best wishes.

  • Frustr8td's avatar
    Frustr8td
    Tuning in
    2 years ago

    After having been advised all was sorted and that my contract had been terminated with effect from September I received yet another bill albeit for a reduced amount. Once again I’m being told that payment is late for amounts that I am not due to pay. Terrible customer service

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 years ago

      Hi Frustr8td 

      Sorry to hear the issue with billing after cancellation is still ongoing. I can see you are currently in private messages with a member of our team regarding this. Please remain in contact there and our team will do their best to finally resolve this issue for you. Thank you in advance for your patience.

      Thanks,