Forum Discussion

Kirsty2306's avatar
Kirsty2306
Joining in
2 months ago

Virgin not honoring contract or credit that we have in writing

Virgin media are overcharging us and not honoring the contract that we have in writing. We have a credit that should be in the account as per email, however conveniently no one seems to be able to accept our proof (email contract). We have tried the chat feature (never works, always busy) we have called and spoken to multiple people who apparently can’t do anything for us. We spoke to the complaints team who couldn’t/ wouldn’t help us. We’re already being charged over £100 this month because we were wrongfully advised by Virgin Media! Someone needs to help and get this sorted angry is an understatement. 

  • Kirsty2306's avatar
    Kirsty2306
    Joining in
    2 months ago

    We’ve now received another contract through without anyone contacting us!! This new bill now says our next payment will be £179!!! A bit different to what was actually agreed at £78!!! WTH is going on VIRGIN!!! 

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 months ago

      Hi Kirsty2306 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry to hear about the issues with your contract.

      Can you confirm if you have the CIS/CSS documents for what you initially accepted but hasn't been honoured?

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      31 days ago

      Hi Kirsty2306 thanks for your reply.

      Let's take a look into this for you, please expect a PM from me to arrive shortly so I can investigate further.

      Expect the PM to arrive shortly and respond directly when you can!
      Many thanks