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stressedmum64's avatar
stressedmum64
Joining in
2 days ago

Virgin Netflix Hack

So since changing my package in July I have had a Spanish netflix account linked to my netflix on my virgin box and also been charged for Premium Netflix. Phoned back in August to be told you will be contacted within 10 days. At the same time I sent a complaints email to ResolutionsTeam and ceo.office have literally had no response from anyone!I have also spoken to Netflix after being told on the initial Virgin Media call I had to speak to them. They told me to go back to Virgin Media as they pay Netflix. So thats good isn't it. Can anyone help please? I see a multitude of the same posts on here but no resolutions  

4 Replies

  • stressedmum64's avatar
    stressedmum64
    Joining in
    2 days ago

    Just wanted to say thank you so much to Sabrina everything has been sorted in under 24 hours from my post. So thankful! 

    if anyone has the same issue put a post up and one of the forum staff should private message to help you 

     

    thanks again! 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi stressedmum64 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are having with Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

    • stressedmum64's avatar
      stressedmum64
      Joining in
      2 days ago

      So since changing my package in July I have had a Spanish netflix account linked to my netflix on my virgin box and also been charged for Premium Netflix. Phoned back in August to be told you will be contacted within 10 days.

      At the same time I sent a complaints email to ResolutionsTeam and ceo.office have literally had no response from anyone!I

      have also spoken to Netflix after being told on the initial Virgin Media call I had to speak to them. They told me to go back to Virgin Media as they pay Netflix. So thats good isn't it.

      Can anyone help please? I see a multitude of the same posts on here but no resolutions