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a_t_jackson's avatar
a_t_jackson
Tuning in
3 days ago

Virgin Media O2 ID Login Problem

Posting this based on guidance in ModTeam Moderator post linked below.

I was / am an old NTLWorld customer and when trying to login to my account today I'm forced to setup a new Virgin Media 02 login instead.  I've done that, and in the process changed from an ntlworld.com to gmail.com email.  However when I try to use this new login, it keeps taking me back through the new Virgin Media 02 login setup process each time.  Its an endless loop of receiving a "Verify your email address" email, which I do, and then back to the setup process when I actually try to login. 

I'm stuck and can't access VM's online chat for help because I can't login to my account!

Moderator - please help.

Thankyou

Virgin Media O2 ID Queries | Virgin Media Community - 5653025

 

 

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1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello a_t_jackson

     

    Sorry to hear of the VMO2 ID issues experienced verifying the account, we appreciate the frustration this can cause and you taking the time to raise this with us via the forums.

     

    Just to summarise, you have set up the VMO2 ID but when you try to verify the account you just get stuck in a 'verification loop'? 

     

    We have heard of numerous issues similar, can you try opening the verification email on a different device and completing it there? For example:

    Complete the VMO2 set up on a laptop or PC and then open the verification email on another device (like a mobile) and follow the steps whilst keeping the window open on the other devices with the registration. Let us know if this helps, sometimes when trying to complete both on the same device the verification isn't registered.