Forum Discussion

lyndaT1's avatar
lyndaT1
On our wavelength
3 years ago

virgin media help for vulnerable customers

this morning i have tried 31 times to actually get through to a UK call centre on 6 of those calls [india] knew nothing at all about registering as vulnerable

i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic pension and pension credit plus PIP as i am disabled

But to no avail they knew nothing bout such a  thing and kept offering me packages

and each time i told them i dont want to look at packages i want to register vunerable

Sorry but im at my wits end now 31 calls in the last hour and im still in the same place i was 45 mins ago  NOWHERE

Hope some one can help get me through to UK coustomer servis

Lyndia

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 years ago

    Hi Lyndia, 

    Thanks for taking the time to post in the Community. We're sorry to hear you've had issues registering as a vulnerable customer. 

    This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

    Thanks, 

    • lyndaT1's avatar
      lyndaT1
      On our wavelength
      3 years ago

      Thanks Kath

      sent you what you need

       

       

      • lyndaT1's avatar
        lyndaT1
        On our wavelength
        3 years ago

        2 hours waiting on live chat

        ended up calling india again this time stuck it out

        contract i had till march 2024 for £83 pm would have still been subject to price hike to £98 pm

        so i got a new contract for 6 months with noprice hike as from 1st may ill pay £90 then re negociate in september 23 for another deal

         

        thanks

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 years ago

    Hi Lynda, 

    Thanks for sticking with me on this one via private message and for updating me. 

    I'm glad the teams were able to help sort a new package for you. 

    If you have any further issues, pop back to us in the Community and let us know so we can help further. 

    Thanks,