Forum Discussion

Krismurph84's avatar
Krismurph84
Joining in
2 months ago

Virgin media are a disgrace and not a patch on Sky’s customer service

Awful company and cant wait to be rid of my contract with these thieves. Change your contract without permission and then just send generic ridiculous replies to your complaint.. and do not reinstate the contract you took out and agreed too.

Terrible service terrible  company. And can not wait for the day to return to sky were I never had one issue in over 15 years as a customer! 

  • unisoft's avatar
    unisoft
    Knows their stuff

    For balance, Sky were utterly useless with Sky Stream firmware bugs, to the extent I dumped the platform and went back to VMs stream box at the time, as VM did actually fix bugs, and Sky just either gave empathy, or pretended the issue did not happen. Sky Stream hardware is dreadful, it's so slow and many annoyances.

  • Hi Krismurph84 thanks for your post although we're sorry to hear of the concerns you've raised here.

    We would like to help look into this further for you so please expect a PM from me to arrive shortly about this and respond directly when you can!

    Many thanks