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InnesMcc's avatar
InnesMcc
Joining in
3 days ago

Virgin media app

I am having problems signing into the app it won't go past the sign in page. It only started after I linked my virgin media account. I have cleared the memory and reinstalled the app

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 days ago

    Hi InnesMcc 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with signing into your account. Can you please elaborate further what you are facing on the Sign In page, are there any error codes or messages?

    Please let us know. 

    • InnesMcc's avatar
      InnesMcc
      Joining in
      2 days ago

      hi I just see the sign in screen when is select sign in it just loops back to the same page. Dosent prompt for username or password. 

      also when I try and log in on my pc i get the attached

       

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        4 hours ago

        Hi InnesMcc,

        Thanks for your response. 

        Have you been able to log in since posting?

        If not, can you please try another browser?

        Please pop back to us when you can.