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Loraine_D's avatar
Loraine_D
Just joined
2 months ago

Virgin keeps billing me though I have done OTS to Sky.

I did an OTS to sky in February and Sky has confirmed the switch and I have been using sky since 19th February, but virgin still keeps sending me bills. I thought with OTS everything would be in place without me having to do anything as per Virgin. I even got the previous bill with a much higher amount. I hope someone in Virgin can help in closing my Virgin account as I have moved to Sky already. This is the problem with Virgin, nothing is ever straight forward with them. Hope, someone can help. Thanks 

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Loraine_D

    Thank you for your post. I'm sorry to hear you've been receiving bills despite switching to Sky.

    I can certainly take a look into what's happened. I've sent you over a private message so I can take your details.