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Pblackham92's avatar
Pblackham92
Just joined
8 days ago

Virgin keeps adding stuff on to my bill.

I've had this issue twice now, Virgin put homeworks on my account so I went through the complaints department and they assured me my bill will go back to normal (£31.16) which it did for about 3 days.

The second time is recent and now Virgin Media has added £9.99 add on (doesn't say what for) and also £14.99 for that stupid homeworks they keep putting on my account once again. I've been on the phone and the lady assured me it would be removed after trying to come up with all sorts of excuses about it. (It is still yet to be removed) I NEVER once asked for this at all, my bill should have remained at £31.16. Customer Service is absolutely shocking and rude and adding to my bill without my prior knowledge is going against the contractual agreement, especially if its something i haven't asked for and asked to remove from the bill. I am under contract to pay £31.16 per month and Virgin Media is under contract to supply me with the broadband I HAVE ASKED FOR. Not adding to it, this is beyond a joke and I've noticed a lot of other people with this similar problem. I will be leaving Virgin media when my contract ends next year but in the meantime I want my bill as normal. 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    7 days ago

    Hi Pblackham92 👋 Welcome to the community forum! Thanks for posting. 

    So sorry to hear about these issues with your billing and experience trying to get things sorted! We'd need to take a closer look at the account and billing to see what's happened here. We can also help get a complaint raised so there's a formal record of your experience. 

    Please keep an eye on your Inbox in the top right corner of the page 📩 for a PM offering support. 

    We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞