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nnettie1's avatar
nnettie1
Joining in
10 months ago

Virgin have re instated my account instead of deactivating it

I cancelled my Virgin broadband, TV & phone 30 days ago. I was notified the account would be deactivated on 21.6.24 instead Virgin have reinstated all my services and have set up a whopping bill of over £80 due next month when I should be receiving a credit. I’m hoping a forum moderator will pick this up and sort for me as phoning is a complete waste of time, I’m in possession of about 4 emails and 3 updated accounts all differing and none correct. I am now with SKY, please help, 

3 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi nnettie1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that your disconnection was not processed and you're needing further help with this. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • nnettie1's avatar
      nnettie1
      Joining in
      10 months ago

      Hi Kath i don’t know what happened to our conversation yesterday. Hopefully you are in work today or another moderator can pick up my complaint and help me, I am online now if you can resume helping me. My account is still reconnected by Virgin instead of being deactivated kind regards, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi nnettie1, 

    Thanks for sticking with me via private message. I'm glad I was able to get things resolved for you. 

    If you have any further issues, pop back and let us know. 

    We wish you well with your new provider and hopefully I've been able to restore some of your faith in Virgin Media so that we see you again in the future. 

    Take care 😊