Forum Discussion

Hk5's avatar
Hk5
Joining in
29 days ago

Virgin Error, cant get through to any advisor on the phone

So I currently have been cut off my broadband, no wifi no nothing and I am being told I have an outstanding bill. Two days before this I spoke to an advisor and they personally apologised as it was an error on their side. Now today I have been cut off everything and been told my bill is still outstanding by the automated customer service call. I am really frustrated as ive spent 2 hours trying to get through to an agent about this as its an error on their side.

What can I do?

 

  • Molly_T's avatar
    Molly_T
    Forum Team
    28 days ago

    Hi HK5 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your services due to some billing issues, and experience trying to get things sorted on the phone! 

    We'd need to take a look at the account to see what's happening and offer further support. I will send you a PM to confirm a few details and investigate. You can find this in your inbox 📩 in the top right corner of the page. We can then return to this public thread with an update, when possible. 

    Please do be aware, this is not an instant support platform and whilst we always aim to respond as quickly as possible, reply times can vary depending on agent availability and operating hours. If you need support urgently we would recommend getting in touch via any of our direct contact methods;

    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
    📲WhatsApp:  07803089684 or Social Media: Instagram, 💻Facebook: https://www.facebook.com/virginmedia or 🐤Twitter: https://twitter.com/virginmedia 

    Thanks for your patience whilst we help get things sorted! 🌞