I just had to manually cancel my old service with BT because Virgin did not confirm that the switch had been completed. So, I've already paid 4 bills to BT even though I'm now with Virgin. I switch to VM on 26th October 2024 I thought they were part of the One Touch Switch and didn't have to do anything
Spoke with BT even they where surprised that nothing had be sent to them about the switch
Virgin should cover your costs. However, my experience tells me taking responsibility isn’t their strong point.
Hi Droven 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear the issues you are facing with switching providers. So that we can assist you we would need to bring you in for a private message.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
