Virgin Media Engages in Fraudulent Practices
Dear Virgin Media Customer Relations and the public at large I am writing to let the public know what Virgin Media truly is like before I formally dispute the charges applied to my account following the cancellation of my services on 31 August 2024. I provided the required 30-day notice on 1 August 2024 and settled all outstanding balances with a payment of £147.96 on 5 August 2024. Subsequently, I received invoices dated 3 October and 16 October 2024, totaling £139.05, for services not rendered post-cancellation. Additionally, an unauthorized direct debit attempt of £69.05 was made on 23 September 2024, which I reversed. Despite resolving these issues, I have been informed that my credit report reflects a negative entry due to these disputed charges, adversely affecting my creditworthiness. I request the following actions: Immediate correction of my account to reflect a zero balance. Removal of any negative credit entries reported to credit agencies. Written confirmation of these corrections. If these issues are not resolved within 14 days, I will escalate the matter to the Ofcom and all other regulatory and consider further legal action. I will share details of my account and invoices to prove my allegations once someone at Virgin reaches out to me. I was a customer with Virgin for approximately 3 years and will never deal with them again. Their entire back office is housed with incompetent and fraudulent agents who cannot think beyond what is stated in a script in front of them. Do not be fooled - this is a company that has shiny and jazzy advertising to the public, but it is really run on fraud and deceit. Any customer who wants to cancel their service with Virgin will be subject to their intimidation and fraud, regardless of the money involved. PUBLIC BEWARE: VIRGIN MEDIA IS A FRAUDULENT FIRM MASQUERADING AS A LEGITIMATE ONE.Virgin did not inform BT of cancellation
I just had to manually cancel my old service with BT because Virgin did not confirm that the switch had been completed. So, I've already paid 4 bills to BT even though I'm now with Virgin. I switch to VM on 26th October 2024 I thought they were part of the One Touch Switch and didn't have to do anything Spoke with BT even they where surprised that nothing had be sent to them about the switch