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Benny97's avatar
Benny97
Joining in
12 days ago

Virgin Credit not received after 3 chats and promises from customer service agents

Hi

I Have noticed that people have posted in the past about waiting on credit to be added to their accounts, but got nothing. I am in the same boat.

I have contacted them since January, and been getting promises about getting the credit, but nothing yet! This is just messed up.

2 Replies

  • Hey Benny97, thank you for reaching out and a very warm welcome to the community, we are sorry to hear you are waiting for a credit to be added.

    Please can you just confirm what this credit is for?

    What was you promised a  credit for? 

    • Benny97's avatar
      Benny97
      Joining in

      Hi Matthew_ML,

      I wanted to cancel my broadband during the 14 days cooling period (this was before the kit was delivered) because I could see deals online where the set up fee was free, but I was being charged which seemed unfair. When I chatted with the first customer care rep, I was told that they will send me the credit to offset the set up cost that was added to my first bill if I  do not cancel. So, I changed my mind about cancelling.

      To make sure it was documented, I saved the chat. This was very early in January.  Since then, I have been chasing for the credit - gotten promises thrice that the credit would appear within 72 hours which never came.