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Benny97's avatar
Benny97
Joining in
5 days ago

Virgin Credit not received after 3 chats and promises from customer service agents

Hi

I Have noticed that people have posted in the past about waiting on credit to be added to their accounts, but got nothing. I am in the same boat.

I have contacted them since January, and been getting promises about getting the credit, but nothing yet! This is just messed up.

credit
customer care
Promised months ago

1 Reply

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 days ago

    Hey Benny97, thank you for reaching out and a very warm welcome to the community, we are sorry to hear you are waiting for a credit to be added.

    Please can you just confirm what this credit is for?

    What was you promised a  credit for?