Forum Discussion

Samy29's avatar
Samy29
Joining in
3 months ago

Virgin Cold Calling and Harassment

If anyone is getting cold calls from someone from virgin media and stating stuff about inflation then please get in touch as I have recently renewed my contract for 32 pounds a month. However, I have read my terms and conditions of my contract and it states that the increase will happen in April 2026 not this year. Therefore, I do not know why I am receiving these calls especially during work and it is infuriating that the sales guy with an East Asian or South East Asian accent keep hanging up on me in the middle of the conversation as this is now the second time. If I receive more calls like this then I will have no choice but to go to the police and file an online police report against this person if this continues. I’m not here to take sales calls whilst at work. It’s an absolute disgrace. Hope this gets addressed and sorted out as I am losing patience. look forward to hearing from you. 

regards,

 

8 Replies

  • potty01's avatar
    potty01
    Just joined
    6 hours ago

    I get them several times a week, usually I ignore them, but I've told them that I am not interested and that I've told them so before. Assuming that this is Virgin Media and not scam calls, they are breaching GDPR (data protection act) and PECR (Privacy and Electronic Communications Regulations) laws once they have been told to stop calling.

    Is this still happening to you? I am getting fed up and starting to consider taking further action, although not sure yet what that might be - I just know I can't keep doing this little dance.

  • ALF28's avatar
    ALF28
    Super solver
    2 months ago

    I get cold calls every week onto my virgin hub connected phone.

    Some do not have a person speaking, just a noise then hangs up, some are scams like amazon, and bank card scams, house insulation/boilers etc., recently I had one about a BT internet connection.

    Also unusual I get calls from mobile phone numbers saying- not available, please leave a message after the tone, so someone is spoofing my home VM phone number to ring up mobile phones, not sure why but I just put down the phone. My mobile phone has also had this a few times.

    It would be great if technology could help to stop spoofing of phone numbers, and stop this criminal activity which presently exists.

    • ALF28's avatar
      ALF28
      Super solver
      2 months ago

      Virgin help- harassment cold calls

      I rang VM and they advised adding anonymous caller rejection which is an add on monthly cost which I have done and hope this will reduce these cold calls, I am already on the TPS register, so many of these calls could be from outside of the UK using voip, but some come from UK mobile numbers identified as the O2 network( and other networks perhaps), I also do use  the O2 network so recognise the numbers beginning 077, 078 which can actually  be EE, Vodaphone or O2.

      It is possible also someone is just messing with prank calls, especially when the call ends with a noise or recorded message, but could also be criminals.

      I also can see who is calling on my  desk phone and it logs the calls.

      I let most calls go to answer phone and genuine callers will leave a message usually.

      It is possible to change the VM  telephone number which would be a last resort as there would be hassle of changing the number linked to many contacts.

      I was advised never to give out "any data" to cold callers by VM.

      If in doubt put down the phone and when the call is closed with dial tone, it is easy to ring back the company and ask if they have contacted you.

      I have had quite a lot of cold calls over the last few weeks to my VM hub connected phone which can be annoying.

       

      • ALF28's avatar
        ALF28
        Super solver
        24 days ago

        Mobile phone numbers can also be registered to the telephone preference service (TPS), an email address is needed and your home address. I do also get scam or sales calls and sms texts on my mobiles phones from unknown people and companies which can have links in them.

        Not sure how they know my phone numbers, but in one case may have been hacking of website accounts and they get the phone number, just had one this week, identified this when my usual password failed on an online shopping account so had to reset that.

        Some of these calls can be dangerous and intimidating from dangerous people, so I treat all calls with some caution, and delete out immediately any dubious sms  texts and call logs, but some do keep repeating regularly.

        On my hub connected VM home desk phone I often get mobile phone numbers which are unknown and also numbers with area codes such as Glasgow, Halifax, Bristol etc. form marketing companies/telesales but often there is no voice on the end and it just hangs up.

        As most of my genuine calls are local I look for my local area code on the phone display as to who might be calling, but some cold callers are now using mobile phone numbers.

        I now pay to reject anonymous callers with no number, which gives some protection.

        Some are scam calls, but as I also get genuine calls to phones, I need to pick up to see who is calling, if I am out they go to voicemail, and generally only genuine callers will leave a message.

        As many companies now use call centres outside of the UK, it makes it more difficult to know if the person ringing is genuine or a scammer, but best not to disclose any confidential information to a cold caller who could be an imposter.

        In some cases the calls can be due to a wrong number, may have been typed wrong or added to a database in error, that has happened a few times to me so you get calls or text meant for another person.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Samy29,

    Thank you for your post. We're very sorry to hear about the calls you've been getting. 

    To confirm, what specifically are the agent advised about inflation, etc?

    ^Martin