Forum Discussion

sounds's avatar
sounds
Up to speed
11 hours ago

Virgin **bleep** up, Help spent 2 hrs on phone

Hi,

I've just signed a new 24 month contract with an O2 sim included 

I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number to the new sim only for them to confirm that Virgin had put my house address as my name and they couldn't do anything as it wouldn't pass security  even though they could see the error, its quite obvious and that it was down to Virgin to sort it out.

Would call but I'm all phoned out and I'm very annoyed.

Can someone from the forums team please help???

Thanks

Sounds

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta
    11 hours ago

    This is a perfect example of why we will not take or renew an ISP or Mobile Phone service from
    any company that can not efficiently perform the process online where we can enter the details correctly and the price plus services to be rendered are seen in writing & can be printed off at every step.