Forum Discussion

sounds's avatar
sounds
Up to speed
10 days ago

Virgin **bleep** up, Help spent 2 hrs on phone

Hi,

I've just signed a new 24 month contract with an O2 sim included 

I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number to the new sim only for them to confirm that Virgin had put my house address as my name and they couldn't do anything as it wouldn't pass security  even though they could see the error, its quite obvious and that it was down to Virgin to sort it out.

Would call but I'm all phoned out and I'm very annoyed.

Can someone from the forums team please help???

Thanks

Sounds

11 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    10 days ago

    This is a perfect example of why we will not take or renew an ISP or Mobile Phone service from
    any company that can not efficiently perform the process online where we can enter the details correctly and the price plus services to be rendered are seen in writing & can be printed off at every step.

     

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    9 days ago

    Hi sounds,

    Thank you for your post. We're very sorry to hear about the issue you're having in migrating your number. 

    To confirm, who is your current number with?

    ^Martin

    • sounds's avatar
      sounds
      Up to speed
      9 days ago

      Hi Martin,

       

      My current number is with o2 as well

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        9 days ago

        Thank you for that information. To confirm, O2 have said something need changing on your Virgin Media account to migrate your number?

        ^Martin

  • sounds's avatar
    sounds
    Up to speed
    8 days ago

    ok, to confirm IF I call VM they can sort me out?

    I was sold a sim as part of my new deal, I asked about transferring my number as I wanted to keep it and informed the person setting up my new contract, they then sent me details of who to call at o2, which I did.  They informed me that Virgin had to deactivate the sim from their end. I asked them to confirm and they said the tell them to deactivate the sim and start again.

    I don't want to spend an hour calling them only to be told something completely different.

    I have spent enough time trying to sort something so simple out but what seems to be an impasse between two companies that have joined services.

     

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      8 days ago

      Hi sounds 

      If you can reply to my colleagues PM, we can continue this conversation.

      • sounds's avatar
        sounds
        Up to speed
        8 days ago

        Hi John,

        I have replied to Martin'd PM regarding another post but cant see a message about this unless he is going to solve both?