Forum Discussion

AnnaDe's avatar
AnnaDe
Tuning in
2 months ago

VAT receipts

Hello,

I just recently got a new Virgin Media contract / package and want to ensure that I continue to get VAT receipts.

Thanks,

Anna

vatreceipt
  • Molly_T's avatar
    Molly_T
    Forum Team
    31 days ago

    Hi Anna 👋 Welcome back to the community forum! Thanks for posting. 

    We can help get VAT billing set up for you, I will just need to confirm a few details via PM to do so. You can find the PM in your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update. 

    Thanks for your patience whilst we get it sorted. 🌞

     

    • Molly_T's avatar
      Molly_T
      Forum Team
      31 days ago

      Hi All 👋 Just returning to the public thread to keep things updated. 

      Thanks to AnnaDe for PMing with me 📩 I was able to confirm the details needed to check VAT billing is correctly set up. 

      Just a bit of extra general information about VAT Billing - once VAT billing is set up, it arrives about 2 weeks after your normal bill is generated. If you need to backdate any VAT billing this can take up to 10 days to arrive. All VAT billing is sent by post. 

      Glad to help get this resolved! Wishing you all the best. 🌞