VAT Invoices
I have been trying for a number of months to get Virgin to produce a full itemised VAT invoices for the service they provide.
Today there representitive first tried to tell me that Virgin don't charge VAT. He then stated that they could not provide VAT invoices unless I provided my VAT number.
The VAT registrtaion theshold is now £90,000 sales turnover per year for a company provideing goods or services that are subject to VAT.
HMRC regulations state that any charge that exceeds £250.00 is made a full VAT invoice should be automatically produced.
For charges of less than £250.00 a full VAT invoice should be provided on request.
Clearly Virgin need to do something to address this issue as well as examine the training they provide to their staff.