Forum Discussion

markdav7171551's avatar
markdav7171551
Joining in
9 months ago

VAT Invoice

On my old contract, I paid an extra charge and had paper VAT invoices posted to me. I changed contract in April 2024, and the extra paper invoice charge has disappeared. Please can I get VAT invoices on my new contract?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    9 months ago

    Hey markdav7171551, thank you for reaching out and I am sorry to hear this.

    This shouldn't change if you made a upgrade or downgrade.

    Have you had a new bill for the contract yet?

    Remember these come by post so they could of got lost in the post. 

    • markdav7171551's avatar
      markdav7171551
      Joining in
      9 months ago

      Matt

      Thanks for the response.

      OK, I will wait and see if the paper VAT invoice continues to arrive as usual.

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        9 months ago

        Hi markdav7171551,

        Please let us know if you do not receive this within the next few days and we can chase this up for you.

        Regards

        Paul.