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Michiru's avatar
Michiru
Joining in
4 months ago

Urgent: Suspected Fraudulent O2 ID Creation

Dear O2 Customer Service,

 

I am writing to report a suspected fraudulent activity involving my personal information. On 12 September, I received a suspicious phone call from someone claiming to be from O2. After the call, I discovered that a Virgin Media O2 ID was created under my email address without my authorisation. (Team member please DM me for the email address)

 

I am concerned that my account may have been compromised or used for fraudulent purposes.

Could you please:

 

  1. Check whether there has been any unusual activity on any O2 or Virgin Media O2 accounts associated with my email address.
  2. Cancel or delete the Virgin Media O2 ID that was created without my consent.

 

 

Please confirm once the ID has been cancelled and advise if there are any additional steps I should take to secure my personal information.

 

Thank you for your prompt attention to this matter.

 

Kind regards,

account

5 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Michiru 

    Thanks for posting and welcome to the community. Sorry to hear of this.

    I'll send you a PM now to help.

  • Izzy1944's avatar
    Izzy1944
    Joining in
    4 months ago

    Hi Virgin Media Community Team,

    The same as above has happened to me with a user repeatedly attempting to access my account. I raised this with a member of the team a few months ago and was told I’d receive a call back from a point of escalation. I never received this and this morning another number of attempts was made from the hacker to access my account.

    Please can you contact me regarding the deletion of my account? Thank you.

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      4 months ago

      Hi Izzy1944 👋

      Thank you for posting and welcoming you with big virtual arms to our community forum 🤗

      Sorry to see your looking to delete your account 😞

      To ensure I provide you with the most accurate information and guide you effectively, could you please confirm if the account you wish to delete is a Virgin Media O2 ID?

      Also, have you been able to access your account at all, or is it still compromised?

      Let us know how you get on. 

      Thank you. 

      • Izzy1944's avatar
        Izzy1944
        Joining in
        4 months ago

        Hi Arissa,

        Thank you for the prompt response and kind welcome! That’s correct I’d like to delete my Virgin Media O2 ID. I don’t recall ever creating it until the hacker begun attempting to access my account. Thankfully I’m still able to access my account and have secured it multiple times but the hacker has continued to try over the last month or so. 

        Thank you for the support! Izzy