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TC_2025's avatar
TC_2025
Just joined
31 days ago

Urgent: Public Safety Concern and Personal Injury – Trip Hazard from Virgin Media Cable

How do I raise the complaint for an injury and an issue to be repaired. Im not a customer of Virgin however their cable is running at the front of my garden to the neighbours. 

I’m writing to report an incident that occurred on Sunday evening, where I unfortunately tripped over an exposed Virgin Media cable that is protruding dangerously from the ground outside my property. The cable poses a significant trip hazard to the public, particularly in low light, and appears to have been installed incorrectly or not maintained properly.

 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    31 days ago

    Hey TC_2025, thank you for reaching out and we are sorry to hear to hear about this accident.

    What we will do is send you a DM to give you our insurance details over to email this our is process for this type of stuff. We can also email the area manager to see if they come to  look at this hazard.