I want to watch the British & Irish Lions tour, which starts tomorrow. I went online to upgrade to Sky Sports, thinking it would be added in a few minutes. However, nothing so far and I've read on several places online that it can take up to 10 days if you do it online, but can be done almost immediately by phone.
How can I speed it up? Can I phone up and cancel the upgrade I've done and then add it by phone?
Watch the first one on S4C 🏴 https://www.lionsrugby.com/en/news/where-to-watch-the-british-and-irish-lions-this-summer
Online amendments are queued up for an offline team to manually process, and can sometimes take a day or so.
If you want to guarantee the addition in-time, doing so by phone is the only way. I had a very similar thing when VM had an online offer for discounted Premier Sports when the European Rugby hit the knockout stages. Re-checking the timestamps on the emails, the channels were live within a shade over 24hours from requesting them.
I called customer services and they processed the upgrade for me. The guy told me there was no record of my online upgrade - which is weird as I've got email confirmation of it.
Took a long time and very inefficient, but I got there in the end.
Forum TeamHi Jedzi,
Thanks for your post and welcome to our community.
We're very sorry for the delay in getting the TV channels added for you. We apologise for any inconvenience caused.
We're happy to hear this has now been resolved for you 😊
If you have any further questions, please pop back to us and we'd be happy to help.
Take care.
