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ceejay1952's avatar
ceejay1952
Tuning in
12 months ago

Upgrading my current package

Rang the 0345 454 1111line to see if I could add a TV package to my existing broadband only account and was given a great price for “bigger” broadband, TV package including Sky Sports HD and Sky Cinema, however, the guy was pushing me to “sign up” there and then.

Having read the forums and knowing the way some of the sales staff seem to operate, I asked him to email the offer to my email address linked to my account but he said he couldn’t.

Thought that was a bit weird.

He rang me back today still trying to get me to sign up but again I refused to do so without seeing the offer in black and white.

So, my question is, shouldn’t ALL customers see a contract with the “deal” clearly set out before we buy an upgrade, at a rather good price I may add. Or is this pressure selling and we don’t get the cheap package at all??

Looking for an answer please so that I may switch over from Sky!!

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  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago
    ceejay1952 wrote:

    Having read the forums and knowing the way some of the sales staff seem to operate, I asked him to email the offer to my email address linked to my account but he said he couldn’t.

    In all the years I've frequented this forum, I have never once known VM retentions email details of an offer they make - the most you'll get is the PDF confirmation of a new contract after you accept it. The standard advice on this forum is that you need to be prepared to accept any offer on-the-spot, and use the 14day statutory cancellation if you change your mind. The offers are often only as good as the call on which they are given, and should be considered gone otherwise.

    • ceejay1952's avatar
      ceejay1952
      Tuning in
      12 months ago

      Man thanks for your reply but. Have noted on these forums that when someone tries to contact Virginmedia to cancel within the 14 day cool off period they are “ignored”!

      Also, a company should always provide you with the “contract” by law before you sign up for any service and have to rely on a cool off period!!

      Will not be moving from Sky unless things change and Virginmedia stop using “strong” sales tactics.

      • japitts's avatar
        japitts
        Very Insightful Person
        12 months ago
        ceejay1952 wrote:

        Also, a company should always provide you with the “contract” by law before you sign up for any service and have to rely on a cool off period!!

        Where have you seen this?