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bluesnapper's avatar
bluesnapper
Joining in
11 months ago

Upgrading my account lost access to TNT sports ( unknowingly)

Hi I contacted customer services about a technical issue. I was offered a faster broadband connection and the same TV services with a different name, I believe it is Mega 

I have been away on my return I found out that I had no longer access to TNT Sport, had I known I would lose the channel I would stayed with my former speed. 

i don’t want to pay additional amount fir this service, I see two options: 

1. Going back to previous broadband speed to get TNT Sport 

2. sign with BT to get TNT Sport 

thanks 

 

3 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    11 months ago

    As of this year TNT Sports are insisting that wholesale access is on a premium basis only. Legacy packs are unaffected (for now), so you have 14 days to reject the deal you were offered & revert to Maxit TV. Even so, the price of TNT Sports subs on VM is £18, which is cheaper than both BT & Sky at the moment.

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago

    To add, the whole basis for the loss of inclusive TNT Sports in these scenarios is that you are moved from a legacy (Maxit) TV tier to the currently sold (Mega) tier, as mentioned above - the TNT channels are now premium add-ons.

    So you can add another option to your list... 3: Pay the premium add-on, in the same way as Premier Sports, Sky Sports, Sky Cinema and numerous others, are available.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi bluesnapper 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support nodrogd and japitts 👍

    Regards,
    Daniel