Forum Discussion

dibberly's avatar
dibberly
Dialled in
6 months ago

Upgraded via my account but not changed

Hi all

I upgraded my contract via my account online as my current one expires soon but nothing has changed and it still says my contract is expiring soon

can this be looked at please

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    6 months ago

    Hi dibberly,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having some issues regarding a request to upgrade online. When did you request the upgrade? Did you receive any documentation via email confirming the change?

    Thanks,
     

    • dibberly's avatar
      dibberly
      Dialled in
      6 months ago

      Hi

      done it about 3 weeks ago and when it never happened I done it again yesterday. I had the confirmation of your order and pre contract  documents emailed from web team virgin media email address 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        6 months ago

        Okay thank you for confirming this.

        It can take around 10 - 14 working days to become active, if you get this to confirm it has gone through this means it has successful gone through.

        Any issues after this time period please do reach back out.