Forum Discussion

aaronb03's avatar
aaronb03
Joining in
9 months ago

Upgraded to Gig1 from M250 no change after 8 days

I recently purchased an upgrade to gig1 internet speeds on April 26, I got an email confirming my upgrade with an estimated activation date which was Monday 29 April but I haven’t received any updates and there’s no change in my speed. Can anyone help with my issue? Thanks 

  • John_GS's avatar
    John_GS
    Forum Team
    9 months ago

    Good morning aaronb03 

    Thanks for posting and welcome to the community. Sorry to hear your order has not been processed yet. Normally with online orders it's a 10 working day timescale but I'll send you a PM now to assist further.