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Gazcai's avatar
Gazcai
Joining in
8 months ago

Upgraded broadband but not showing on my account

Hi

As above I upgraded my broadband to the 1gig on the 30th November. I received and installed my kit today. Went in to orders and appointments but there is nothing there.

Please advise. 

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Gazcai thanks for posting and welcome back to our community.

    Sorry to hear you were unable to find/close down your order in your online account. Normally with upgrades based on a delivery, we ask you to call the number that's usually included in the package. That number is: 0800 953 9500. Very often, you won't even need to speak to an agent. Please do let us know if you need us to take a look on your behalf and we'll reach out to you privately.

    Regards

    Lee_R