Upgraded broadband but not showing on my account
Hi
As above I upgraded my broadband to the 1gig on the 30th November. I received and installed my kit today. Went in to orders and appointments but there is nothing there.
Please advise.
Forum Discussion
Hi Gazcai thanks for posting and welcome back to our community.
Sorry to hear you were unable to find/close down your order in your online account. Normally with upgrades based on a delivery, we ask you to call the number that's usually included in the package. That number is: 0800 953 9500. Very often, you won't even need to speak to an agent. Please do let us know if you need us to take a look on your behalf and we'll reach out to you privately.
Regards
Lee_R
