Forum Discussion

stuskippy77's avatar
stuskippy77
Joining in
2 months ago

Upgrade to Mega TV

Hi,

I have virgin broadband for over 18 months now and have just decided to be upgraded to Mega TV package. This was ordered on the 13/03/2025 and I'm still waiting. Is this normal?

6 Replies

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi stuskippy77,

    Thanks for your post and welcome to our community.

    Was the upgrade done via your online account?

    Did you receive any pre contract documents?

    It can take up to 14 days for any online orders to be processed.

    Please pop back to us when you can. 

     

  • stuskippy77's avatar
    stuskippy77
    Joining in
    2 months ago

    Hi,

    Thanks for replying to me. Yes I did it via my account online. Yes I received pre contract via email as well as email regarding order details. I think I'm being a bit inpatient as it has not been 14 days yet. Just thought I would have heard something by now.😁👍

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      2 months ago

      Hi stuskippy77 thanks for your reply.

      No problem - please come back to us after 14 days and we can intervene if necessary.

      Many thanks

  • stuskippy77's avatar
    stuskippy77
    Joining in
    27 days ago

    Hi,

    Can someone please help as I have not heard anything when I  added Mega TV package on top of my broadband on 13/03/25. I don't want to wait for this anymore and wish to cancel the mega TV but keep the 1gb broadband.

    Thanks

    Stuart 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      26 days ago

      Hi Stuart, 

      Thanks for coming back to us on this. We're sorry this still hasn't been processed yet. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      26 days ago

      Hi Stuart,

      Thanks for sticking with me via private message. 

      I'm glad I was able to get everything sorted for you and put your mind at ease. 😊

      If you have any further issues, please pop back to us in the Community. 

      Take care,