Upgrade to 1Gig from M350
Currently on M350 with agreement until November, my price goes from £34 to £39 in April.
Ive seen offer for new customers for £39 for 1Gig.
Frustrated, went to the app and seen upgrade, basically new contract 1Gig for 18mhs for £45pm, reasonable price I thought. But there was installation fee £35, why ?
I vent to WhatsApp and chat with VM advisor, trying to cut at least installation fee.
They created me a SPECIAL offer of £72pm +£35 installation !!
After I sent them screenshot from the app, they told me there is no offers for me now and they have another special offer of £62pm although I sent them screenshot with £45pm offer.
What kind of special offer is this, are they not embarrassed by doing that?? Someone do not understand that £62 is greater than £45 or what ??
Very disappointed with their customer service. Sadly, I can't terminate the contract for obvious reasons...