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stu202202202's avatar
stu202202202
Joining in
29 days ago

Upgrade package

So my current contract runs out in June I had broadband only !! have added mega volt bundle in new 18 month contract activated my stream box yesterday but this is not showing on the virginmedia app just my old contract still how long should it take to update on the the app also unable to use netflix that is free and part of the bundle as it wants to charge when I try to sign in !! I'm also wanting to upgrade from HD to UHD but unable to until my virginmedia app updates my details thanks for any responses 🙂 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    29 days ago

    Hi stu202202202 👋.

    Thanks for reaching out to us, glad to hear you are looking at a package upgrade. So that we can take a look into this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina