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tbr1's avatar
tbr1
Joining in
2 years ago

Upgrade order not processed

I'm an existing broadband customer and placed an upgrade order to add TV on 8th February online through my account.

I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.

Is anyone able to give me a date for when the order will be processed? 

Thanks,

Tom

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  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi tbr1,

    Thank you for your post and welcome to our forums. We are sorry to hear you have been having some issues with your package not being applied. I can look into this for you. I will pop you over a PM so keep an eye out for the little envelope 👀📩

    Thanks,
    Zoie