Forum Discussion

alanhjames's avatar
alanhjames
Joining in
15 days ago

Upgrade only, no downgrade option?

Why can't I downgrade my package, why is upgrade the only option?

I'm paying £66 a month for M250 (M350 with Volt) yet new customers are offered £27 that goes up to £35 after April. Even 1Gig fibre is half the price I'm paying at only £39 until April. HTF does that work? I'm paying double for being with Virgin for over 20 years and having O2 (Volt) as well? Rip off. I'm registered with OpenReach for their 1GB fibre when it's in my area because I'm fed up of being ripped off by VM. I received an email from them yesterday saying that it could be here by March 2025. OpenReach aren't much better but maybe I can just move between both each time my contract ends just to get a better deal.

In the meantime, why is there no option for people to downgrade their services as part of "My account"? I don't watch TV, so I don't want to add that to my package. I have a mobile, so don't want a land line either. I want cheaper broadband and if that means downgrading then fine but it's not an option on the site. I can only give VM even more money by upgrading. If it wasn't for my job I'd cancel VM right now till I can organise something else.

It's ridiculous that VM continues to rip off loyal customers for years for what is a mediocre service at best. We should get better pricing for sticking with VM for so long.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    15 days ago

    It sounds like you are on rolling monthly contract pricing. I'd actually stick with it if I were you for now rather than starting a new 18 month discounted contract with VM as Openreach is apparently around the corner giving you much more choice and flexibility. However if you really want to stay with VM then call the retentions team saying that you are thinking of leaving and want the best deal at X speed. You can't downgrade online as that would lose VM dosh. 

  • unisoft's avatar
    unisoft
    Knows their stuff
    15 days ago

    If you don't try and haggle a retentions deal, then you are milked.

    Do what I did, leave and rejoin on better pricing, maybe newer kit. I waited around 8 months till I couldn't stand it no more with FTTC, but openreach fttp and an ALTNET have confirmed my address and it's in a few months.

    Sounds like you have Open reach so if you don't mind another box on outside of property and having to schedule an installation time, you certainly could flip flop between at end of contracts to always get new customer deals.