Upgrade only, no downgrade option?
Why can't I downgrade my package, why is upgrade the only option? I'm paying £66 a month for M250 (M350 with Volt) yet new customers are offered £27 that goes up to £35 after April. Even 1Gig fibre ...
Forum Discussion
It sounds like you are on rolling monthly contract pricing. I'd actually stick with it if I were you for now rather than starting a new 18 month discounted contract with VM as Openreach is apparently around the corner giving you much more choice and flexibility. However if you really want to stay with VM then call the retentions team saying that you are thinking of leaving and want the best deal at X speed. You can't downgrade online as that would lose VM dosh.