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hinesbeans81's avatar
hinesbeans81
Joining in
8 months ago

Upgrade online is unavailable

Hi

I joined at the beginning of August and have been thinking of upgrading my package. I've tried both via the app and via the web page, but each time I go through the 'Upgrade my package' option, it directs me to the online chat function. However, going to the online chat and saying I wish to upgrade, it redirects me to do so via the app, so I'm stuck in a ridiculous loop and I'd just like to get that resolved.

Many thanks 

 

Dan

1 Reply

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey hinesbeans81, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I can see you've spoke to the team, did they manage to help at all?