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Bee1000's avatar
Bee1000
Dialled in
2 months ago

Unsubscribe links in marketing emails don't work

Just wanted to report that the unsubscribe link at the end of VM marketing emails doesn't unsubscribe the recipient (for me anyway).

A few months ago I opted-in to marketing emails via the checkbox in my online account.  After a few weeks I decided these emails were not of interest and opted-out by clicking the 'unsubscribe' link at the end of the most recent email.  This took me to a webpage with a slider switch at the bottom which I changed to disabled.  Seem to remember the webpage advised it could take up to 6 weeks to change preferences so I expected a few more emails.  However 3 months later I was still getting marketing emails.  So I again clicked the 'unsubscribe' link at the end of the most recent email and was again taken to a webpage with a slider switch which this time was pre-set to 'disabled'.  Decided then to check my online account and found the marketing consent checkbox was still ticked.  I unchecked this box and marketing emails stopped straight away.

So it looks like whatever process VM have to deal with marketing opt-outs via an email link is not working correctly.

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Bee1000 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with unsubscribing to our emails. Have you tried these steps via logging into your account:

    1. Once logged in on your dashboard, go to "Account Settings"
    2. Marketing and Contact preferences
    3. Scroll to Marketing Consent
    4. Untick the "Sounds good! Keep me up to date"
    5. Click "Save changes" button. 

    Let us know how you get on.