Unstable connection
Hi
I’m getting in touch about a broadband issue that’s been going on for about six months now, and I’d really appreciate your help sorting it out.
I’m on 1 Gbps with Hub 5 and every time I use the Ookla Speedtest app, the connection status circle shows yellow, warning me that the connection might be unstable. Alongside this, I’m also experiencing significant issues while gaming, such as unplayable lag spikes, which have made the experience incredibly frustrating. I’ve tried resetting the hub completely, as well as power cycling everything connected to it, but nothing seems to fix the problem.
Back in December, I had an engineer visit to address this issue. We replaced the router during that visit, but unfortunately, the problem still persists.
I’ve also tried running speed tests on other networks and even Virgin Media broadband at my family’s house, and none of them showed the same warning. So, it seems like there’s something specific to my setup or connection causing the issue.