Hi there,
I'm enquiring as to why my property has been labelled as unserviceable. I am unsure as to the issue as my neighbours have virgin installed and my engineer didn't contact me for pre installation or turn up on the day of install incase I could assist. Upon speaking with virgin the assistant I was speaking with couldn't clarify what the problem was. Is there any way this can be reviewed?
Thanks
Forum TeamHi taurton23 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear that your property has been listed as unserviceable. There can be a number of reasons that this may happen.
We'd need to take a look at the account to see if there's any further information we can give, but just to set expectations from the outset we may not be able to change the status of the serviceability. We are a bit limited with Pre-installation issues via this platform, as we have a specialised pre-install team who manage these kinds of cases, and can be reached via 📞0800 052 1734 .
Please keep an eye on your inbox 📩 in the top right corner of the page for a PM offering further support. Thanks for your patience in the meantime! 🌞
