Forum Discussion

cshev22's avatar
cshev22
Tuning in
13 days ago

Unrequested add-on to VM bill

Hi -

I was updating my mother's contract for her phone/broadband/TV services online and realised there was still a charge for TNT sports on there which is a bit bizarre as my mum lives alone, is 85 and never watches sports even on basic channels!

Unfortunately, I suspect she's been paying for it for quite a while as I flagged this up to VM via this forum six months ago, but didn't check to see removal of charge had been actioned/I had completed process - as I ended up in hospital myself! It went out of my mind until now.

Has anyone had a un-requested service added on? And could any moderators help me getting it taken off without me going through the hell that is Virgin phone lines? 

  • Hi cshev22 👋.

    Thanks for reaching out to us, sorry to hear your mum is having issues with her package. So that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina