cshev22
13 days agoTuning in
Unrequested add-on to VM bill
Hi -
I was updating my mother's contract for her phone/broadband/TV services online and realised there was still a charge for TNT sports on there which is a bit bizarre as my mum lives alone, is 85 and never watches sports even on basic channels!
Unfortunately, I suspect she's been paying for it for quite a while as I flagged this up to VM via this forum six months ago, but didn't check to see removal of charge had been actioned/I had completed process - as I ended up in hospital myself! It went out of my mind until now.
Has anyone had a un-requested service added on? And could any moderators help me getting it taken off without me going through the hell that is Virgin phone lines?