I need to unlink my Netflix account from my VM account as I no longer use the account that is currently linked and would like to link my new Netflix account to my package.
I called VM and was told I need to do this through Netflix but Netflix have advised it needs to be done through VM so I’m stuck in limbo
Hello mandz222
Sorry to hear of the issues updating your Netflix account with your Virgin Media services, we appreciate you raising this via the forums.
To remove Netflix or an account you would need to access your Netflix account directly and update the payment method to cancel it, it would then be a case of setting up the new account via the services.
Rob
Hi Rob,
It doesn’t allow me to do that as it says ‘Contact Virgin Media to update your payment details or end your billing through Virgin Media’
Thanks for letting me know, I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums.
Rob
I have been trying to update the Netflix account attached to my Virgin Media subscription for 3 days now. I’ve been told that Technical need to look into this as it isn’t something that they can do. It’s been a shocking experience so far for something that seems so simple. Did everybody else get their Netflix subscription changed in the end?
Hi,
Yes. None of these help me. I don’t want the current Netflix subscription cancelled. I just want to change the Netflix subscription attached to my Virgin Media account
