Forum Discussion

mandz222's avatar
mandz222
Joining in
2 years ago

Unlink Netflix account from VM account

I need to unlink my Netflix account from my VM account as I no longer use the account that is currently linked and would like to link my new Netflix account to my package.

I called VM and was told I need to do this through Netflix but Netflix have advised it needs to be done through VM so I’m stuck in limbo 

  • Hello mandz222

     

    Sorry to hear of the issues updating your Netflix account with your Virgin Media services, we appreciate you raising this via the forums.

     

    To remove Netflix or an account you would need to access your Netflix account directly and update the payment method to cancel it, it would then be a case of setting up the new account via the services.

     

    Rob

    • mandz222's avatar
      mandz222
      Joining in

      Hi Rob,

      It doesn’t allow me to do that as it says ‘Contact Virgin Media to update your payment details or end your billing through Virgin Media’

      • Robert_P's avatar
        Robert_P
        Forum Team

        Thanks for letting me know, I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums.

         

        Rob

  • I have been trying to update the Netflix account attached to my Virgin Media subscription for 3 days now. I’ve been told that Technical need to look into this as it isn’t something that they can do. It’s been a shocking experience so far for something that seems so simple. Did everybody else get their Netflix subscription changed in the end?

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team

      Hi Tommo100 

      Sorry you're also having issues with this. 

      Have you had a look here for further info on how to manage your accounts?

      • Tommo100's avatar
        Tommo100
        Joining in

        Hi,

        Yes. None of these help me. I don’t want the current Netflix subscription cancelled. I just want to change the Netflix subscription attached to my Virgin Media account