Forum Discussion

Gooners21's avatar
Gooners21
Tuning in
26 days ago

Unhappy with virgin media

Good evening 

Can a member of virgin media team pick this up please 

I have received an email in the morning advising of my contract coming to an end and my prices will be increased 

I rang the virgin media customer service team via 150 and was advised i can bring the price down i agreed and was told ill be emailed my new contract through 

I have just recieved an email advising my new contract starts on the 30th of December and the price has gone up 

Can someone please sort this mess out its already difficult to speak to your contact centre as it is ??

Further training is  required  

 

 

  • Beth_G's avatar
    Beth_G
    Forum Team
    25 days ago

    Hi Gooners21

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear there's been an issue with your new contract price. I can certainly take a look into this for you.

    I've popped over a private message so I can take your details and assist further from there.

    • Gooners21's avatar
      Gooners21
      Tuning in
      25 days ago

      I have messaged you my detail 

      I received 2 further email today 

      • Beth_G's avatar
        Beth_G
        Forum Team
        25 days ago

        Hi Gooners21

        Thank you, I have no responded.