unable to view account since house move
I’ve been having the same issue for the last few weeks. Recently moved house and need to look at my contract. This is poor from yourselves. So many people having the same issue without a fix. Please help!
Forum Discussion
13 Replies
- Steven_L
Forum Team
Hello samrobbo17,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. You've mentioned that you moved house. Have you created your new online account or had your account transferred to a new one since moving? This would need to be done as when you move house a new Virgin Media account would be created and that also needs a new online account to be created or transferred over from the previous account.
Kind Regards,
Steven_L
Yes, this has all been done. I have a new account which is set up. I could access it to track the order prior to the move, but have not been able to access it since.
- Matthew_ML
A new account could only have been made when fully active.
You should of got some new paperwork with an new account number on this samrobbo17?
If so can you check these match up to the details you are currently logging in with?
Still can’t sign on to the app or website without being sent back to the start. Can’t access my account and cannot do anything. This isn’t good enough.
- Matthew_ML
Hey samrobbo17, thank you for reaching out and we are sorry to hear about your account issues.
You've mentioned this started when you moved house, to confirm have you made an new account with these details?
You need to make a new account when you move house, if you wanted to use the same email we would need to raise an IT ticket.
I have a new account already but cannot access this.
