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steveiam's avatar
steveiam
Joining in
2 years ago

Unable to verify email

I have tried many times over a long period of time to register for an online account. I always get the same message about having to verify my email address. However, I never received a mail and do not receive mails when I trigger a new one. I have gone through very long customer service journeys but have given up as I just got sent in circles. I saw someone else raise this here and they received assistance, so thought I'd try. Thanks. 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Steveiam 👋 welcome back to the community! Thank you for posting. 

    Sorry to hear about these issues with your email verification. 

    It looks as though you have already posted about this issue on another thread (Here 👉 Re: Unable to verify email - Virgin Media Community - 5452077) where my colleague has offered you support, and sent a PM to help out. 

    Hopefully they help get things sorted for you ASAP. Thank you for your patience in the meantime. 🌞