Forum Discussion

Arachnid's avatar
Arachnid
Joining in
2 years ago

Unable to sign in to account or reset password

I can no longer sign in using my username/password. If I try to reset my password I get this message:

"Your email or password was incorrect. Please try again or go back to change your email"

I can still access emails via MS Outlook on my PC, but cannot access webmail at all nor can I reset my password.

Is anyone able to help please?

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi Arachnid 

    Thanks for posting and welcome to the community. Sorry to hear of the online account issue.

    I'll send you a PM now to assist further.