Forum Discussion

Maurs_N's avatar
Maurs_N
Joining in
2 months ago

Unable to Reset Account Password

I have tried for the last week to reset my account password. I receive the reset link into my email but when I create a new password the page remains stuck with the message "processing." This is really frustrating as I need to access my account. I would like this resloved ASAP. This is really frustrating as I have spent an awful lot of time waiting for my password to reset and have had to join the community to try to get it resolved. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi Maurs_N 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    I can see you've spoken to the team since you posted. Has the problem now been resolved?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel