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Bigman211's avatar
Bigman211
Joining in
12 months ago

Unable to purchase PPV boxing

Hi, 

A year ago I placed a block on any PPV purchases from box. I now want the block lifted in order to purchase the fury and usyk fight. I rang customer service and unfortunately they weren't able to see a block on my account. The error message I get when attempting to purchase the fight is "You're currently unable to buy extra content on this virgin TV box. To remove this restriction please call 150 from your virgin media phone. 

Can anyone help. 

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    12 months ago

    Hello Bigman211.

    Thanks for your post and welcome to our community.

    Sorry to hear about the PPV block still being in place.

    So I can take a look at removing this for you, I will need to pass security over a private message first.

    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    12 months ago

    Hello again Bigman211.

    Thanks for those details.

    Can I just ask if you were able to book the fight through On Demand?

    Gareth_L