Forum Discussion

Benielomboto's avatar
Benielomboto
Just joined
5 hours ago

Unable to provide WiFi

I signed up to virgin media on the 5th of August and received my equipment on the 8th. I couldn’t set it up so they sent an engineer out a week later. When he came out he informed me that they don’t actually provide WiFi to my area. I got on the phone and the lady on the phone apologised and claimed that she cancelled it and I won’t be billed but two months later I’m still getting billed. I’ve tried emailing and calling with no response and they won’t let me speak to anyone on the phone as I don’t have a password or some bs. So it keeps hanging up. I’ve now gone to Virginia media in person and they gave me a separate number and I’ve called them today and they’ve said there’s nothing they can do. I’m at my wits end with it cause they’re moving it to the collections team now which is ridiculous. Any help with it 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    I’ve now gone to Virginia media in person and they gave me a separate number and I’ve called them today and they’ve said there’s nothing they can do.

    When you say that you've gone to Virgin Media in person, do you mean that you've gone to a Virgin Media store?  All VM stores in the UK closed around the onset of covid and haven't reopened.

    There are VM stores in Ireland, but that's a separate company to the residential VM business here in the UK, so the forum team won't be able to access to your account as they use different systems.

    https://www.virginmedia.ie/contact/

    If you are based in Ireland then if you click on the link abave you should see a red envelope near the bottom left hand corner of the page (shown in the screenshot below)  clicking on that should open a messenger chat.

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 hours ago

    Hey Benielomboto, thank you for reaching out and we are so sorry to hear about your contract issues.

    To confirm which shop did you go in as we do not have in the UK?

    Also do you still have the equipment or was this taken back?

    We can also see you've spoke to the team, did they help at all?