Unable to open "account settings" in my Virgin media account
I need to change the security settings child & adult but I'm unable to get the page to open ll I get is the revolving "Virgin" logo.
Forum Discussion
8 Replies
Hello,
When is this going to be sorted?
Best regards,
- Kath_P
Forum Team
Hi aang,
We don't have further news on this just yet I'm afraid.
Once we have any updates, we'll let you know.
Many thanks,
- Steven_L
Hello davidrconnell,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and security settings. If you're still having the same issues, please can you try to access the site on a different browser or device? If you don't have any other devices or browsers downloaded, please clear your current browsers cache and try to access the page again. Please give this a try and let us know how it goes?
Kind Regards,
Steven_L
I'm having the same issue and I tried on Chrome and Edge as well as mobile, all have the same problem as described by David
- David_Bn
Thanks for reaching out to us mipiace, and a very warm welcome to our Community Forums!
Sorry to hear of the difficulty faced when trying to access this section of your self-care account.
I'd be happy to pick this up to see if we can have this resolved for you.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
