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kathryn1968's avatar
kathryn1968
Settling in
11 days ago

Unable to login to my virginmedia after linking accounts

Dear virginmedia i duly linked my virginmedia email address (ntlworld) to my virginmediao2 login. It worked for 1 day then i was unable to login in. It wouldnt progress to the password page and it stayed blank. I am the account holder. My boyfriend was able to link his email which has continued to work.  He has a sub email. I phoned up 150 last week and was given a ticket for IT. Ive been trying since and it still doesnt work. Today i managed to attempt to link my gmail account to my virginmediao2 login. It said it would send a verification email to my ntlworld account which i cannot access. I might have mucked it up now for good. I intend to phone up 150 again tomorrow. I need my email access as i am going on holiday next week, have job enquiries and payslip sent to me. Can anybody help please?

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 days ago

    Hello kathryn1968,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account setup since we changed to the new system. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L