Forum Discussion

--kyezer--'s avatar
--kyezer--
On our wavelength
23 days ago

Unable to log in "invalid Virgin Media email"

So I get a bill emailed to me every month from O2.  It says the account number and what phone number is relates to. When I try to sign in to view the bill - using this link in the email: https://accounts.o2.co.uk/signin.  But it redirects the page to a Virgin O2 sign on page (very long link below). I use the same email the bill is sent to and get this error message "This Virgin Media email address isn’t valid".  Admittedly I've had this issues for ages but not been that bothered because the bill never changes but it is annoying I cannot sign in.  I have tried raising this with O2 but their suggested solution was to get a new SIM to set up a new account or get a new contract, which seems madness considering a) they email me every month with the bill and b) the email address is valid and I can use it.  Any ideas?  It's definitely seems a Virgin issue as it happens trying to sign in at this page I'm redirected to:

https://oauth.virginmediao2.co.uk/as/authorization.oauth2?state=1267275587&response_type=code&acr_values=2&client_id=o2_client&scope=openid%20profile%20email%20address&redirect_uri=https%3A%2F%2Faccounts.o2.co.uk%2Fopenid%2Ffmc%2Fcallback%3FsendTo%3Dhttps%253A%252F%252Faccounts.o2.co.uk%252F%253Fcheckproduct%253Dtrue&nonce=1163586576

Oh. And all I get is the "try again" option. Nothing else. And no matter how many times I try the same email again it's the same error. Grrr

2 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 days ago

    Hey --kyezer--, thank you for reaching out and we are so sorry to hear about your account issues.

    Have you registered using the new joint ID process?

    If not make a new account and this should fix the issue.

  • --kyezer--'s avatar
    --kyezer--
    On our wavelength
    15 days ago

    Hello Matthew, thanks for the reply and sorry for the delayed response from me, I wasn't getting alerts on the post.

    I can't register because the VMO2 login pages simply says the email I am using is "invalid" and try again. So I can't register or sign in or even reset anything. My email hasn't changed - I still get emails from O2 every month with the bill details and can access the email account fine.

    I don't want to make a new account as that means creating a new email address and I already have enough! I simply want to be able to sign in with the email address that was already registered on my account.

    Thanks